Return Policy
Return Policy
At Ruffian Specialties, LLC, we are committed to ensuring the highest quality and craftsmanship in our products. If you encounter any issues, we are here to help.
30-Day Return Policy
- Eligibility: Returns are accepted within 30 days of the delivery date.
- Condition: Items must be returned in their original condition, with all packaging and tags intact.
- Craftsmanship Issues: If the return is due to a craftsmanship issue, no restocking fee will be applied.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
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Contact Us: Reach out to our customer service team at 951-487-0909 to initiate a return. Provide details of the issue and any relevant photos.
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Return Authorization: Once approved, you will receive a return authorization and instructions on how to send your item back.
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Shipping: We recommend using a trackable shipping service. We are not responsible for items lost in transit.
Refunds
- Upon receipt and inspection of the returned item, we will process your refund to the original payment method.
- Please allow 5-7 business days for the refund to appear in your account.
Exclusions
- Items not returned in their original condition or without a return authorization may not be eligible for a refund.
- Custom or embroidered products are not eligible for return unless there is a craftsmanship issue.
For any questions or concerns, please contact our customer support team at 951-487-0909. We are here to assist you!